Therefore, my biggest suggestion for RemotePC is a support line for Europe or a general 5 day 24 hours a day call line. As an IT provider this is unacceptable and can cause for a loss of clients, this also causes for a company to look into other alternatives to this product. The email replies are a lot of time very minimal and sometimes we dont even get a response back for days or at all, we ask support again and get told to wait a few more days and give the team some more time. This has cost us a lot of time and because of this we have not been able to finish the work for a client for nearly a month now. We have only an hour a day where we can get proper support via phone and even then, we usually end up getting forwarded and told to wait a few business days before an issue can be resolved and that we should check our email through the week. The actual support (via email and phone) is poor. The support for people in the EU region is slim to none, the chat support is great, but they are only 1st line and are not able to perform any actual support actions other than tell you where you can get help, help you with FAQ and check the status on your support tickets. What i currently do not like about RemotePC is the lack of support for people in the EU region and the number of issues we have run into. Learn more about our commitment to data privacy and security. Users are solely responsible for any files accessed or transferred during remote sessions. Also, RemotePC does not store any patient data or medical records. ![]() Pricing includes annual subscriptions and support is provided via phone, email and other online measures. The security and privacy measures implemented by RemotePC assist businesses in the healthcare domain to meet HIPAA compliance. Furthermore, the chat feature allows users to communicate via real-time text messages. RemotePC assists managers with tracking multiple remote sessions via access/web activity logs. ![]() Additionally, the collaboration functionality lets administrators invite associates to edit presentations or documents and troubleshoot issues. It offers a host of features such as video conferencing, Augmented Reality (AR)-enabled live video sharing, multiple users, sessions recording, remote reboot, role-based permissions and more. RemotePC comes with white-board capabilities, which allows users to comment, annotate and draw on a common screen in real-time. Remote Access Features Pricing Partners Teams Enterprises HelpDesk Video Tutorials Compliance Support FAQs Blog Browser Upgrade Recommended. The platform offers one-time access, which enables organizations to host temporary sessions using a unique access ID and key. RemotePC is a cloud-based and on-premise remote access management solution designed to help businesses communicate with clients, transfer files and manage applications across various remote devices.
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